Senior Director | India Operations , Global Talent & Culture Strategist | HR Tech & AI Evangelist | Driving Future-Ready Workplaces
Global HR & Operations Leader Driving Growth
Years Experience
15+
Continents
North America & India
Company Growth
Scaled Netomi from 5 to 500 employees
Global HR & Operations leader with 15+ years of experience building and scaling high-performing teams, driving business operations, and enabling organizational growth across India and North America. Currently leading India Operations, Talent Acquisition, and Global People Strategy at Netomi, a Gartner Cool Vendor in Conversational & Agentic AI.
I believe people and operations are the foundation of every successful business. By aligning talent, operational excellence, and culture with business strategy, I help organizations scale efficiently, foster innovation, and deliver sustainable growth.
Featured In
CXO Digital Pulse
"Shilpi Sardana Elevated to Senior Director – India Operations & People Strategy at Netomi"
Highlights her promotion and leadership role in supporting Netomi's growth as an AI-first company.
The Leadership News
"Shilpi Sardana at Netomi"
Features her executive move and career insights in leadership transitions.
HR Observer
"Netomi Promotes Shilpi Sardana to Senior Director – India Operations & People Strategy"
Details her expanded role overseeing India Operations, People Strategy, Talent Acquisition, and her track record scaling teams from startup to 350+ employees.
Core Expertise
People Strategy & Organizational Growth
Aligning talent, organizational design, succession planning, and employee experience with business strategy to build high-performing organizations.
Business Operations & Compliance
Managing India country operations, corporate governance, statutory compliance, payroll, taxation, audits, and operational infrastructure to support sustainable business growth.
AI, HR Technology & Process Automation
Leveraging AI, HR technology, and analytics to modernize recruiting, automate workflows, improve decision-making, and enhance employee experiences.
Employee Experience & Engagement
Creating people-centered programs and communication practices that strengthen engagement, foster trust, and support long-term organizational performance.
Innovation Highlight: AI-Powered HR Bot
At Netomi, I designed and launched our first internal HR bot on Slack, making policy and process knowledge instantly available to employees.
This initiative reduced dependency on manual HR queries, improved employee experience, and became a model for how HR can integrate AI into everyday operations.
Career Highlights
Global Hiring Engine
Built and scaled a high-performing global hiring function across India and North America, significantly improving hiring velocity through process optimization, structured interview frameworks, data-driven recruiting, and operational excellence.
India Operations & Corporate Governance
Lead end-to-end India country operations, including payroll, statutory compliance, tax and regulatory filings, transfer pricing, audits, finance operations, vendor management, administration, and IT operations, ensuring a scalable, compliant, and business-ready operating model.
HR Automation & Analytics
Champion HR technology and automation to enable data-driven decision-making. Led ATS implementation and process digitization, improving hiring efficiency, reporting, workforce planning, and employee lifecycle management.
Strategic Business Partnership
Partner closely with executive leadership on workforce planning, organizational design, succession planning, compensation strategy, retention, employee engagement, and culture initiatives that strengthen organizational capability and support long-term business growth.
Netomi: 10+ Years of Impact
2016 - Senior Manager
Talent Acquisition & People Operations
2019 - Head
Global Talent Acquisition & People Success
2025 - Associate Director
Global Talent Acquisition & People Success
2026- Senior Director
India Operations & People Strategy
Leading global HR & Operations, managing end-to-end India operations and driving talent acquisition and people strategy across North America and India. Expertise spans HR, finance, compliance, and operations with strong focus on aligning people and business priorities.
Strategic HR Leadership
Global Talent Acquisition
Leading hiring across North America and India, building high-performing and diverse talent pipelines. Managing full employee lifecycle from recruitment strategy to onboarding.
Performance & Development
Driving performance management, leadership development, succession planning, and retention programs aligned with business goals.
Culture & Change Management
Facilitating change initiatives and embedding company culture across geographies. Managing employee relations, engagement strategies, and grievance redressal.
Operations Excellence
Overseeing finance, accounting, compliance, vendor management, and asset governance for India operations with precision.
Previous Experience
MyCityWay
Manager - TA & People Ops
2013-2015 | Designed global HR strategy, managed talent pipeline, and implemented strategic change initiatives.
Xcelion Advisory
HRBP
2011-2013 | Developed recruiting strategies, partnered with senior leaders, and served as SPOC for lateral recruiting.
Wings Technologies
HR Intern
2011 | Foundation experience in HR operations and talent management.
Education & Certifications
Education
XLRI Jamshedpur
PGCHRM, Human Resources Management and Services
New Delhi Institute of Management
PGDBM(HR), Human Resources Management
Panjab University
B.A (Hons)
Certifications
- GreytHR Certified Professional - Level 1
- Certified POSH Trainer
- Certified Technical Recruiter
- Excel with LinkedIn Recruiter Assessment
- Communicating In the Language of Leadership
Let's Connect
Interested in discussing HR innovation, AI in talent management, or building future-ready workplaces? I'd love to connect.
Based in Gurugram, Haryana, India
Shilpi Sardana